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Good advice from Tog

If you are demanding registration before checkout, you need to cease this practice immediately. It is costing you a fortune. — Bruce “Tog” Tognazzini Links: How to Achieve Painless Registration from the Ask Tog blog.

Easy fix for HTTPS error message

Just saw a post on Paul Irish’s Blog explaining the “protocol relative URL”, which appears to be a great way to eliminate this confusing (or possibly even scary for some) error message in IE: “This… 

United Airlines on How To Build A Crappy Survey

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Jared Spool explains how to build a crappy survey that will produce suspect, if not misleading, results. And that’s in addition to frustrat ing/alienating your users/customers, which is never a good idea. Links Jared Spool… 

‘Dark Patterns’ suddenly all up in my face

While a lot of bad interface design can be blamed on ‘not knowing any better’, there is also a more  sinister form of bad design called “dark patterns” in which case bad design can be blamed on malfeasance; the interface is explicitly designed to confuse and/or trick the user.

These “dark patterns” were new to me (I first saw mention of them a few weeks ago via a tweet from @willsansbury that linked to a summary of Aaron Walters’ Interface Design Bootcamp, and Mr. Walter’s post included a link to the Dark Patterns Wiki) but the concept of consciously using psychology & UX methodology to mislead the user was unexpected and quite intriguing.

Then the next day my friend and awesome-UX guru Tyesha Snow posted Dark Pattern: Now You See it Now You Don’t on her blog. Two days two mentions of dark patterns; suddenly it was all up in my face and I wanted to know more.

There are, of course, several ways to define exactly what dark patterns are but Tyesha did a great job of boiling exactly what a dark pattern is so I’ll share hers here:

Site designers place the functionality or information they want you to find front and center, then move it once you have completed the desirable behavior so you are less likely to undo said desirable behavior or re-find  information that does not support  the business’s plans for you.

and then she uses an example of trying to “Unlike” a business that you’ve previously “Liked” on Facebook, and how incredibly tedious and convoluted that process is. Sensitive to how ugly a big UNLIKE button would be she provides