Good advice from Tog
If you are demanding registration before checkout, you need to cease this practice immediately. It is costing you a fortune. — Bruce “Tog” Tognazzini Links: How to Achieve Painless Registration from the Ask Tog blog.
If you are demanding registration before checkout, you need to cease this practice immediately. It is costing you a fortune. — Bruce “Tog” Tognazzini Links: How to Achieve Painless Registration from the Ask Tog blog.
Just saw a post on Paul Irish’s Blog explaining the “protocol relative URL”, which appears to be a great way to eliminate this confusing (or possibly even scary for some) error message in IE: “This…
Jared Spool explains how to build a crappy survey that will produce suspect, if not misleading, results. And that’s in addition to frustrat ing/alienating your users/customers, which is never a good idea. Links Jared Spool…
While a lot of bad interface design can be blamed on ‘not knowing any better’, there is also a more sinister form of bad design called “dark patterns” in which case bad design can be blamed on malfeasance; the interface is explicitly designed to confuse and/or trick the user.
These “dark patterns” were new to me (I first saw mention of them a few weeks ago via a tweet from @willsansbury that linked to a summary of Aaron Walters’ Interface Design Bootcamp, and Mr. Walter’s post included a link to the Dark Patterns Wiki) but the concept of consciously using psychology & UX methodology to mislead the user was unexpected and quite intriguing.
Then the next day my friend and awesome-UX guru Tyesha Snow posted Dark Pattern: Now You See it Now You Don’t on her blog. Two days two mentions of dark patterns; suddenly it was all up in my face and I wanted to know more.
There are, of course, several ways to define exactly what dark patterns are but Tyesha did a great job of boiling exactly what a dark pattern is so I’ll share hers here:
and then she uses an example of trying to “Unlike” a business that you’ve previously “Liked” on Facebook, and how incredibly tedious and convoluted that process is. Sensitive to how ugly a big UNLIKE button would be she provides