This is hell
Source: Imgur via CelloDE This is hell….make it stop MAKE IT STOP!
Create simple, accessible web forms
Nice article describing how to create simple and accessible web forms Follow Aaron Gustafson as he explores web standards solutions that will help you create forms that work perfectly for any user… Source: Create simple,…
MVPM: Minimum Viable Product Manager
That intersection is what I call the Minimum Viable Product Manager (MVPM), and it defines a set of skills or knowledge that are useful to be an effective generalist product manager, one who can work…
With Quartz’s App, You Don’t Read the News. You Chat With It
Instead of headlines, you get messages that read like texts from a friend—if your friend were a news-obsessed but reliable source. Source: With Quartz’s App, You Don’t Read the News. You Chat With It |…
It’s not you, bad doors are everywhere
There’s a door on the 10th floor in the Vox Media office I hate so much. You probably know one of these too. But it’s not our fault. And luckily, Roman Mars of 99% Invisible…
Know the Difference between Customer Service and Customer Experience
Here are three actions any organization can take to start moving its customer experience toward tip-top shape: Create an organizational common purpose. A common purpose is a succinct explanation of what you want the customer…
On chat as interface
There’s been a lot of talk lately about chat as an interface (something Dan Grover hit on first.) It’s fueled by the rap… Source: On chat as interface — Medium
How Marketing Influences Customer Experience
How our perception truly does become our reality. Source: 6 Photographers Prove That Customer Experience Is All About Marketing | Inc.com
Customer Experience Is the Future of Design
Great article by Chuck Longanecker over at UX Magazine explores how user experience is moving beyond the interface into every touchpoint that the user has with the company or brand. Good stuff, you should go read it…
Infinite Scrolling, Pagination Or “Load More” Buttons?
What is the best UX pattern to display products on an e-commerce website: pagination, a “Load more” button or infinite scrolling? An eCommerce UX study. Source: Infinite Scrolling, Pagination Or “Load More” Buttons? Usability Findings…